Frequently Asked Questions

Orders & Shipping

When will my order ship?

Most in-stock items ship within 2–3 business days from our artisans. Made-to-order or artisanal pieces may require 2–6 weeks. Each product listing includes estimated shipping times so you know what to expect.

Do you offer international shipping?

At this time, Marilu ships within the United States only. We hope to expand our shipping options in the future.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also log into your Marilu account at any time to view your order status.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for eligible items. Products must be unused, in original condition, and in their original packaging. Because many of our goods are handmade or made to order, some items may be final sale — see individual product pages for details.

How do I start a return?

Please email our Customer Care team at info@shopmarilu.com with your order number. We’ll provide return instructions and a shipping label if applicable.

Do you offer exchanges?

Yes! If you’d like to exchange your item for a different style or color, reach out within 30 days of delivery and we’ll be happy to help if your item is eligible.

Payments & Checkout

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and Google Pay for a smooth checkout experience.

Is my payment information secure?

Absolutely. Our checkout is powered by Shopify’s secure payment system with full SSL encryption.

Products & Materials

Are Marilu items really handmade?

Yes — we partner with artisans and small makers around the world. Because of this, each piece is unique, with slight variations in color, size, or texture that reflect the beauty of handcrafted work.

Where are your products made?

Our collections are sourced globally from artisan partners in India, Mexico, and beyond — with a curated eye for craftsmanship, sustainability, and timeless design.